Property Management: Overseeing the day-to-day operations and maintenance of the villa, including scheduling repairs, maintenance, and renovations as needed.
Staff Management: Recruiting, training, and supervising villa staff, including housekeepers, maintenance personnel, security guards, and any other support staff.
Guest Services: Ensuring the highest level of guest satisfaction by providing personalized services, addressing guest inquiries and concerns promptly, and coordinating special requests.
Budgeting and Financial Management: Developing and managing the annual operating budget, tracking expenses, and optimizing operational costs to maximize profitability.
Vendor Management: Negotiating contracts and maintaining relationships with external vendors, suppliers, and service providers to ensure quality service delivery and cost-effectiveness.
Health and Safety Compliance: Implementing and enforcing health, safety, and security protocols to maintain a safe and secure environment for guests and staff.
Property Upkeep: Overseeing the cleanliness, upkeep, and aesthetic appeal of the villa, including landscaping, pool maintenance, and general property maintenance.
Event Planning and Coordination: Assisting with the planning and execution of special events, gatherings, and celebrations hosted at the villa, including catering, décor, and logistics coordination.
Concierge Services: Providing concierge services to guests, including arranging transportation, booking reservations, organizing excursions, and catering to special requests.
Reporting: Generating regular reports on property performance, occupancy rates, guest feedback, and maintenance issues for review by the property owner or management team.
Requirements:
Experience: Proven experience working in a similar role in the hospitality industry, preferably in luxury villa management or high-end hospitality establishments.
Leadership Skills: Strong leadership abilities with the ability to motivate, inspire, and manage a diverse team of staff.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with guests, staff, and external stakeholders.
Organizational Skills: Exceptional organizational and multitasking abilities, with the capacity to prioritize tasks and manage time effectively.
Attention to Detail: Meticulous attention to detail and a commitment to maintaining high standards of cleanliness, service quality, and property upkeep.
Problem-solving skills: Strong problem-solving abilities with the capacity to identify issues, implement effective solutions, and make sound decisions under pressure.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required.
Knowledge: Familiarity with local regulations, health and safety standards, and hospitality industry best practices.
Discretion: High level of discretion, professionalism, and respect for confidentiality.
