Supervise and manage day-to-day home delivery operations to ensure timely and accurate delivery of products to customers.
Coordinate with logistics teams to plan delivery routes and schedules based on customer orders and delivery locations.
Monitor and track delivery vehicles and drivers to ensure efficient utilization and adherence to delivery timelines.
Conduct regular quality checks on delivered products to ensure compliance with company standards and customer expectations.
Resolve any delivery-related issues or customer complaints promptly and effectively, maintaining a high level of customer satisfaction.
Train and mentor delivery personnel on delivery procedures, safety protocols, and customer service best practices.
Collaborate with cross-functional teams, including customer service, warehouse, and inventory management, to streamline delivery processes and address operational challenges.
Utilize delivery tracking systems and software to monitor delivery status, update delivery records, and generate performance reports.
Implement and enforce safety guidelines and procedures to ensure the safety of delivery personnel and the public during delivery operations.
Analyze delivery performance metrics and identify areas for improvement to enhance efficiency and cost-effectiveness.
