Company Profile:
Shuraa head-quartered in Dubai is a Management Consultancy, operating for over 20 years in UAE. We serve our clients with all their business set up requirements ranging from issuance of trade license, to accounting services, legal services, recruitment and so on. This serves as a one-stop shop solution to our clients. Over the period of time, we have expanded our presence vertically as well as globally, serving our operations not limited to UAE market, but also India, UK, and Bangladesh.
Job Brief:
Shuraa is looking for a dynamic and passionate Client Relationship officer to assist our clients with smooth onboarding process. In this role, you will deal directly with our client. Suitable candidate must have a proactive attitude, along with excellent communication and interpersonal skills which will help to maintain corporate connections with the client base.
Job responsibilities:
• Exceptional customer service, active listening, and verbal and written communication skills.
• Making professional phone calls.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way.
• Strong time management and decision-making skills.
• Follow up customer calls where necessary.
• Adaptability and accountability.
• Adhere to all company policies and procedure.
Job Requirements:
• Business graduate student.
• Available for an immediate start.
• Exceptional customer service, verbal and written communication, organizational and multitasking skills.
• Maintaining and monitoring documentation and following up on important actions.
• Basic understanding of customer service practices.
• Adhere to all company policies and procedure.
• A friendly and energetic personality with customer service focus.
• Ability to perform under pressure and address complaints in a timely manner