Identify and prioritize target accounts within the contact center industry.
Conduct market research to understand industry trends, competitive landscape, and potential opportunities.
Generate leads through networking, cold calling, email campaigns, and other proactive outreach strategies.
Cultivate strong relationships with key decision-makers, influencers, and stakeholders within target accounts.
Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
Collaborating with sales and leadership to secure, retain, and grow accounts
Creating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client information
Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
Meeting all quotas for cold, active, and inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
Maintaining a pipeline of all sales administration using CRM software
Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
