Job Description
As a culture Trainer you will be conducting training sessions “on-site/virtually”, ensuring active participation and understanding among participants and more.
Detailed Duties and Responsibilities
- Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements.
- Assist in onboarding new employees, providing cultural orientation and language support as required.
- Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives.
- Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences.
- Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees.
- Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market.
- Conduct training sessions “On-site and/or virtually”, ensuring active participation and understanding among participants.
Targeted Qualifications
- Fluency in one of the following languages Language, Native speaker.
- Fluency in English Language, C1 level or Higher.
- Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
- Previous experience as a trainer or facilitator, delivering culture and communication training programs in a multicultural environment – Is a must.
- Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds.
- Bachelor’s degree in Intercultural Studies, Communications, Education, or similar related field.
- Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels.
- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.
- Strong understanding of cultural differences, communication styles, and business etiquette in both German-speaking countries and the global context.
- Proficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plus.
- Experience with instructional design and curriculum development is highly desirable.
- Master’s degree preferred.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary: Kindly Share with us your salary expectations.
- Office Based – Cairo or Alexandria.
- Full eligibility to live & work is a must.
- Shift Based.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”
