The Director-Sales and Marketing is a role model for the commercial community within the property and develops
teams and individuals in these functions whilst being a Key business partner to the Hotel General
Manager. The role is key to seize new opportunities through strong customer relations and works as an
Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all
systems are used to their full potential to yield the highest possible amount of revenue from all available
space, whether in Rooms, Meeting Space, outlets or other revenue departments. A Commercial Manager
will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop
and evaluate the commercial team members on the agreed KPI's, whilst working effectively as part of a
4D structure on property. Specifically, a Commercial Manager will perform the following tasks to the
highest standards: