System Maintenance: Install, configure, and maintain hardware, software, and applications to ensure the reliability and availability of IT systems.
Network Management: Monitor and manage network devices, troubleshoot connectivity issues, and optimize network performance.
Security Management: Implement and enforce security policies, conduct regular system updates, and ensure data protection and system integrity.
User Support: Provide technical support to end-users, addressing hardware and software issues and resolving IT-related problems.
Backup and Recovery: Develop and maintain data backup and recovery strategies to safeguard critical information and ensure business continuity.
Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps.
Software Updates: Manage software patches, updates, and system upgrades to keep systems current and secure.
Vendor Management: Collaborate with technology vendors, evaluate products and services, and negotiate contracts as needed.
Troubleshooting: Diagnose and resolve technical issues promptly to minimize downtime and disruptions.
Compliance: Ensure that IT systems adhere to relevant regulations, standards, and best practices.