The largest job portal in the Middle East
Apply now

As a Technical Project Manager, Client Onboarding, you'll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple security teams. You'll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.

What You'll Do as a Technical Project Manager, Client Onboarding:

• Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner
• Set up the customer environment across the Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
• Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
• Use your understanding of the client's cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations
• Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
• Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
• Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
• Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
• Conduct new user advance training with a focus on client's priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 80%)

What you'll bring to the Technical Project Manager, Client Onboarding role:

Knowledge

• BS degree or 4 years of relevant work experience required
• Certifications:
• Security+ (Strongly recommended)
• PMP (Strongly recommended)
• Certified Analyst Lab (CAL) (required within the first 4 months)

Competencies:

• Manage standard and/or premium accounts
• Demonstrated understanding of Project Management processes, strategies, and methods
• Develop project execution strategy and timeline
• Proficiency in client workflow discovery across all types of client team functions
• Superb communication skills with an ability to convey complex concepts to all levels of personnel

Experience:

• 2-5 years of work experience in Information Security and/or Threat Intelligence
• Product Implementation, Saas, and Customer Success experience
• Extensive experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles

Requirements:

• Fluent in English and one of the following languages: Arabic, French, Spanish, German
• Dubai-based, and able to work minimum of 3 days a week from our Dubai office