Job Description
Maximize service standard satisfaction by providing clean rooms and public areas by the property’s standards, and to provide efficient, prompt, courteous, trouble-free, and proactive service.
ESSENTIAL FUNCTIONS:
- Maintains a neat and fully supplied cleaning trolley of relevant stock (linen, supplies, cleaning equipment) at all times.
- Places clear signage on bedroom doors when cleaning rooms to inform occupants of cleaning activities.
- Cleans occupants’ rooms daily according to operational policies and standards.
- Replaces used bed and bath linen as per standard.
- Notifies the line manager of any damaged linen or of any linen requiring rewashing.
- Replenishes room amenities as required.
- Reports any defective equipment to the line manager, raising maintenance requests as required.
- Tidies all occupant belongings i.e., folding of clothes, pairing of shoes, arranging of toiletries etc. Any valuables must be left untouched.
- Removes dirty food trays and trolleys from bedrooms.
- Use wet floor signage when cleaning spillages or washing floors in public areas to advise of potential hazards.
- Clean public areas daily according to operational policies and standards.
- Operates cleaning machinery and high-level machinery and equipment to carry out cleaning tasks.
- Responds to occupant’s needs and requests courteously and efficiently.
- Respond and take responsibility for additional services to be provided, such as paddle-court set up, Sports activities, spa requirements, functions, events, games block & cinema set up and services, etc
- Assist in service when required, breakfast, lunch, dinner, brunch
- Cover annual leave whenever required
- Assist in laundry operations whenever required
- Attends to any additional tasks requested by the manager
