Job Description
Our Client in India is hiring urgently for Noida location:
Designation: Operations Executive
Work Location: Noida, India
Salary: INR - 35,000 to 38,000 (Monthly all inclusive based on exp.)
Share Job Requirements:
- Bachelor’s Degree/Diploma in any discipline.
- Minimum 2 years of Operations Executive experience.
- Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
- Good understanding and knowledge of the roads and routes in various emirates of UAE.
- Ability to develop a strong understanding of company processes and standards in all areas of technology delivery.
- Must possess strong communication skills in English, Urdu, and Hindi.
- Good interpersonal skills to manage frontline staff.
- Computer literate particularly with MS office suite.
Job Role:
- Ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients.
- Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand operational processes.
Driver's Support:
- Inbound - Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department.
- Outbound - Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances.
Operational Support:
- Managing the entire process from order generation till order delivery through In-house tracking software.
- Taking regular feedback from the team leaders about the delivery associates in their allocated zones.
- Ensuring the timely delivery of all orders by tracking every
- single order.
Reporting:
- Sharing rider’s performance on daily basis and monitoring low performers for achieving excellence.
Job Type: Full-time
Pay: AED1,500.00 - AED1,700.00 per month
Application Question(s):
- Do you have Inbound & Outbound Calling Experience?
- Are you available in Noida/Willing to relocate?
Experience:
- Operations: 2 years (Required)
