KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking a passionate and experienced **Customer Experience Manager** to join their team and lead the charge in delivering exceptional patient care.
* Develop and implement a comprehensive customer experience strategy aligned with KLINIK's vision and values.
* Conduct thorough customer research and analysis to identify key pain points and opportunities for improvement.
* Design and implement innovative processes and initiatives to enhance the patient journey across all touchpoints.
* Establish and maintain strong relationships with key stakeholders, including patients, staff, and leadership.
* Track and measure customer satisfaction metrics, identifying areas for improvement and implementing corrective actions.
* Foster a culture of customer-centricity within the organization, empowering staff to deliver exceptional care.
* Stay abreast of industry best practices and trends in customer experience management.
* Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
* Minimum 3 years of experience in a customer experience management role within the healthcare industry or a related field.
* Proven track record of successfully implementing customer experience initiatives and driving positive outcomes.
* Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
* Excellent communication, interpersonal, and presentation skills.
* Proficiency in using CRM software and other relevant tools.
KLINIK Medical Center offers a competitive salary and benefits package, including:
* Comprehensive medical insurance
* Professional development opportunities
* A dynamic and supportive work environment
If you are a passionate and experienced customer experience professional seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.
Job Type: Full-time