Job Description:
Are you passionate about supporting global airline customers on site in different countries and cultures? Do you thrive in current dynamic aviation environments where you can make a significant impact on customer satisfaction through proactive problem-solving solutions? If yes, you can join our Airbus Customer Services - Supply Support Operations department, where we are seeking a highly motivated and experienced Spares Representative. The successful candidate will be responsible for providing on-site support for all material needs and associated local coordination. This may include major repairs, retrofits, A/C upgrades/modifications, and maintenance events for all programmes. Additionally, the candidate will provide advisory missions on-site of Customers/MROS to provide support and advice to solve material supply operational issues. An essential requirement for this position is to provide support for working party missions or other projects in Dubai as primary focus. AMESB in UAE will be the proximity department.
As the Spares Representative, you will be accountable for the material and tool management covering all aspects, including quotations, order handling, follow-up, logistics arrangements, issue resolution, and facilitating the global stock dispatch of material. You will be responsible for sourcing parts from Airbus/Satair partner companies, which includes monitoring the procurement and the withdrawal process from production lines, external suppliers or Airbus/Satair's global warehouses.
You will develop solutions and take decisions to ensure in-time material delivery to meet customer expectations. You will clarify all spares technical queries by utilizing Airbus Technical Documentation and by liaising with the technical and engineering departments in Airbus. Furthermore, you will be responsible for administering commercial and financial issue resolution, material and logistic support for aircraft repairs or retrofits both on- and off-site.
You will identify and manage risks early in the process related to customer orders, define and lead appropriate mitigation actions. In coordination with technical experts from engineering, request technical alternatives like temporary/permanent repair (RDAF) and identify potential other solutions like Interchangeability, NHA. Act as an integrator between customer facing team, engineering and customers on a day-to-day basis for Airbus programme requirements.
You organize and drumbeat recovery plans in line with customers' needs for spares orders. Provide visibility to stakeholders on the current status of order backlog and share burn down plan. Including preparation of regular performance meetings.
You will identify corrective actions and work collaboratively with relevant experts from CS organization to ensure same issue on involved part scope are not recurring again - long term solution orientated approach.
The successful candidate will ensure on-time delivery for all spare parts, tools and related services to all Airbus customers' worldwide using technical and commercial data. You will provide a high-quality response to all customer-related requests within the agreed time.
This position requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for Airbus's success, reputation, and sustainable growth.
Position Requirements and Qualifications:
The successful candidate should have a degree in supply chain, logistics, business engineering, business administration, or should be a technician with strong work experience in these areas. Additionally, previous work experience in the spares business or aircraft maintenance, repair, or overhaul activities related to material management activities is preferred.
The candidate should have a very good overall technical understanding of the aircraft. Previous work experience in material supply chain or logistics as well as with SAP (spares/repair/upgrade modules) is mandatory. Additionally, the candidate should have international work experience and strong communication skills. The candidate should be proactive, highly flexible, open-minded, and have a very positive working attitude and working style which suits our team to meet business needs and contribute to Airbus success.
The successful candidate should have the ability to work in a dynamic and fast-changing environment and integrate quickly within a diverse and international team. Strong analytical skills and the ability to work autonomously in complex and challenging missions are essential. The candidate should be able to work under high pressure at a high-performance level and in a structured way, quickly adapt to new environments and solve problems in a systematic way. Additionally, the candidate should be able to deal with different stakeholders, have good internal and external customer interaction and relationship skills, understand their expectations, and find good solutions to secure mission success and customer satisfaction.
The candidate should have a negotiation-level in English.
The successful candidate should have good presentation skills and cultural awareness. The interview will be held in English.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
If you meet the above requirements and qualifications, we invite you to apply for this exciting opportunity. Please submit your CV and motivation letter in English in myPulse. If you have any questions related to internal mobility, please visit the Mobility Community on the HUB.
At Airbus, we believe that diversity and inclusivity are critical to our success. We are committed to creating a workplace that reflects the diversity of our customers and the communities in which we operate. We encourage all qualified applicants to apply, regardless of their social and cultural background, age, gender, disability, sexual orientation, or religious belief.
We look forward to receiving your application and the opportunity to work with you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Africa and Middle East FZEEmployment Type:
Permanent-
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.