Serve as the frontline representative for the company, providing exceptional customer service through various channels including phone calls and emails.
Engage with customers to understand their needs, address inquiries, and resolve issues promptly and effectively.
Demonstrate empathy and active listening skills to ensure a positive customer experience during interactions.
Utilize knowledge of products or services to offer personalized solutions and recommendations to customers.
Collaborate with cross-functional teams to advocate for customer needs and drive continuous improvement in service delivery.
Document customer interactions accurately and thoroughly in the CRM system to maintain a comprehensive record of customer communication.
Strive to exceed performance metrics such as first call resolution, average handling time, and customer satisfaction scores.
Stay updated on company policies, procedures, and product/service offerings to provide accurate information to customers.
Uphold a professional and courteous demeanor in all customer interactions, reflecting the company's commitment to excellence in customer service
