Job Description
Company Overview :
KGK Diamonds is a part of KGK Group, a global conglomerate with over a century of experience in the diamond industry. KGK Group is one of the leading players in the diamond trade, with operations spanning across the entire value chain from mining to retail. KGK Diamonds, a subsidiary of KGK Group, is a renowned name in the diamond industry, known for its exceptional quality and craftsmanship. At KGK Diamonds, we aim to revolutionize the way diamonds are bought and sold in the B2B marketplace. As an ambitious online platform, we provide a seamless and secure platform for diamond traders to connect and do business. Our platform is designed to simplify the diamond trading process and make it more accessible to buyers and sellers around the world. With our cutting-edge technology and unparalleled expertise in the diamond industry, we are committed to providing the highest level of service and quality to our clients
Provide multiple services from Digital Productions to technology services. Based on understanding your Business and goals, we tailor the right process for you. ERP Development, Desktop Development, Web Development, E-Commerce, Mobile Development, Process Re-Engineering, Digital Atomization.
Log in to Your KGK Diamonds Account
KGK Diamonds - Apps on Google Play
https://kgkdiamonds.com/v2/login (Login as guest)
KGK Diamonds - Apps on Google Play
Role & Responsibility :
- Lead training sessions for the sales team regarding the features of our website and mobile application to effectively address client queries.
- Provide support and guidance to the sales team, documenting conversion-related conversations, and refining client approaches.
- Facilitate communication and bug reporting between the sales and technical teams through various channels such as WhatsApp and direct calls.
- Analyze and document various marketing outlets using an impact vs. effort matrix, continuously updating this document for future client onboarding.
- Communicate new feature changes and major updates to clients via emails.
- Coordinate with various teams to plan and execute effective trade events.
- Collaborate with sales teams across different locations to deliver compelling pitches for client onboarding, highlighting the benefits of creating a KGK Diamonds account.
- Identify potential new clients (both local and overseas) for onboarding, alongside developing detailed marketing strategies for lead generation channels and conversion.
- Evaluate revenue & profit KPIs to focus on the most effective acquisition channels.
- Conduct market research to identify effective go-to-market strategies and facilitate cross-team communication for strategy execution.
- Develop automated outreach and onboarding strategies by analyzing CRM data, overseeing cold calling efforts, and ensuring effective client acquisition.
- Monitor client onboarding processes, offering insights and solutions to streamline registration.
- Plan and conduct feedback sessions and surveys in collaboration with the TPM/Product Designer to gather insights on first release features.
- Utilize web & mobile analytics tools (e.g., Zoho Marketing, Google Analytics, Mixpanel, Firebase, GTM) to generate insights and share them with the Team Product Manager (TPM) and sales team.
- Proven experience in marketing operations, client onboarding, or related fields.
- Strong understanding of B2B marketing strategies, especially in SAAS e- commerce.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Proficiency in data analysis and marketing analytics tools.
- Creative thinking and problem-solving skills with a focus on client engagement and retention
Desires Skills (Must have** )
- Ecommerce Knowledge
- Marketing Operations
- Software as a Service - SaaS
- Data Analytics
- Exp with Domestic & International Client Handling
- Training User
- Client Onboarding
- Good Communication
- Lead generation
- Team Handling
- CRM
- Product Marketing
Perks and benefits
Relocation expenses will be covered.
The company will bear travel expenses to other locations such as Dubai, New York, and Antwerp. This position offers a five-day work week.
Medicalim Benefit
Interested Candidates can share their CV on & responsibilities
