Hands-on experience in retail IT operations, maintaining network security standards.
• Experience in configuring FortiGate firewalls.
• Good knowledge of network configuration for routers, switches, and NVRs.
• Ability to utilize diagnostic tools and resolve equipment failures.
• Operational knowledge of Azure Active Directory, Office 365, CAT 5/6 and fiber cabling, Grand Stream, Avaya VoIP phone systems, VDI, and application virtualization.
• Experience handling network security issues.
• Knowledge of Windows Server, switch configuration, Linux systems.
• Proficiency in network protocols including TCP/IP, DNS, DHCP, IPSEC/SSL VPN, and LAN/WAN configurations and troubleshooting.
• Hands-on experience in networking, routing, and switching.
• Laptop and computer repair skills, including diagnosing and fixing hardware and software issues.
• Good knowledge in VoIP PBX IP phones, including setup, configuration, and maintenance.
• Timely backup of systems and servers.
• Daily monitoring of IT devices and sharing the health report with the IT Manager.
• Coordination with vendors for any sort of machine maintenance.
• Installation, configuration, and maintenance of hardware such as Servers, clusters, backup library, etc.
• Good knowledge and work experience of SAP B1/HANA, Manage Engine, Windows Servers, Hyper V, ESXi, Citrix, TSPLUS, Azure Web Services, Backup, and recovery & scripting (Bash, Power Shell).
• Hands-on experience with Manage Engine, Office 365 setup and installation, PAM, DLP, Web Proxy and VM’s.
• Excellent troubleshooting skills.
• Installation, configuration, maintenance, and troubleshooting of Email, Endpoint, and Server security.
• Monitoring logs, analyzing, and notifying the manager on alert resolution.
• Completing assigned tasks independently if required, coordinating with other team members, vendors/customers to complete the task.
• Maintaining security policies and procedures within the currently assigned projects.
• Patch management and ensuring systems are patched and updates are applied in a systemic and consistent manner.
• Conducting frequent end-user training to boost productivity and security awareness.
• Implementing Green IT practices for all IT equipment and devices across sites.
• Maintain records of all retired IT devices and ensure proper waste management and recycling according to best practices.
• Ensure timely reporting to the IT Manager on all relevant IT activities and developments.
Soft Skills:
• Proactively handling user tickets efficiently, escalating advanced level tickets to managers.
• Strong communication skills to understand user issues and escalate to vendors for support.
• Flexibility in working hours and willingness to assist users on off days or during off working hours.
• Eagerness to learn and adopt new IT trends, proposing innovative solutions and ideas.
• Strong problem-solving skills, able to troubleshoot and resolve complex issues efficiently.
• Well-groomed personality, presenting oneself professionally in all interactions and appearances.
• Coordinating provision of excellent customer service to all business application users.
• Maintaining effective working relationships and interaction with users to ensure alignment with IT Business Objectives.