The largest job portal in the Middle East
Apply now

Job Title: Soft Service Coordinator

Company: Ritaj Facility Management

Location: Lusail, Qatar

About Ritaj Facility Management:

Ritaj Facility Management is a leading provider of integrated facility management services committed to delivering exceptional and sustainable solutions. With a focus on enhancing the overall experience for our clients, we take pride in our commitment to quality, innovation, and client satisfaction. As we continue to grow, we are seeking a dynamic and highly motivated Soft Service Coordinator to join our team.

Job Summary:

We are currently seeking a qualified Soft Service Coordinator to oversee and manage the operations of the soft service at Ritaj Facility Management. The successful candidate will play a pivotal role in ensuring the seamless delivery of high-quality services to our clients, with a focus on customer satisfaction and operational efficiency. The Soft Service Coordinator will collaborate with various departments to streamline processes, maintain service standards, and contribute to the overall success of our facility management services.

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to understand their soft service requirements and expectations.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

Service Coordination:

• Coordinate and supervise soft service teams, including cleaning, landscaping, pest control, and other related services.
• Develop and implement schedules, ensuring timely and efficient service delivery while adhering to quality standards.

Quality Assurance:

• Establish and enforce standard operating procedures (SOPs) to maintain high-quality service standards.
• Conduct regular inspections and audits to ensure compliance with established protocols and address any deviations promptly.

Team Leadership:

• Provide leadership and guidance to soft service teams, fostering a positive and collaborative work environment.
• Conduct training sessions to enhance the skills and knowledge of the service teams.

Operational Efficiency:

• Identify opportunities for process improvement and implement strategies to enhance operational efficiency.
• Collaborate with other departments to integrate soft services seamlessly with other facility management functions.

Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or a related field.
• Proven experience in soft service coordination or a similar role within the facility management industry.
• Strong understanding of soft service operations, including cleaning, landscaping, and security.
• Excellent organizational and communication skills.
• Leadership and team management experience.
• Problem-solving and decision-making abilities.

How to Apply:

Interested candidates are invited to submit their resume and cover letter to Please include "Soft Service Coordinator Application" in the subject line. The deadline for applications is 15.06.2024.

Ritaj Facility Management is an equal-opportunity employer. We encourage candidates of all backgrounds to apply.

Job Types: Full-time, Permanent

Pay: QAR3,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you Join Immediately?
• Can you provide an overview of your experience in soft service coordination within the facility management industry?
• Can you provide an example of a challenging client situation you've successfully resolved in the past?
• How do you go about coordinating and supervising soft service teams to ensure efficient and timely service delivery?
• How do you conduct inspections and audits to ensure compliance with established protocols?
• How do you collaborate with other departments to integrate soft services seamlessly with other facility management functions?
• How do you approach training sessions to enhance the skills and knowledge of soft service teams?
• How do you stay informed about industry trends and advancements in soft service operations?
• Do you have an NOC

Experience:

• Soft Service Coordinator: 2 years (Required)
• Cleaning: 2 years (Required)

Language:

• English (Preferred)
• Arabic (Preferred)

License/Certification:

• BICSc (Preferred)

Application Deadline: 15/06/2024