Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. Role Summary Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Key Responsibilities Troubleshoot ongoing customer issues Prepare and Submit Root Cause Analysis (RCA) after review Provide daily project progress reports for both internal and External Teams Coordinate with Field Engineers, Create and Submit the Field testing report Job Requirements Education and Experience: Telecommunications or Computer Engineering background (1-2 years of experience preferred). Technical Skills: Strong knowledge of Hardware (HW) Servers and their operation. Basic understanding of Cloud Computing concepts (Cloud Knowledge Certification a plus). Soft Skills: Excellent communication skills, both written and verbal. Ability to clearly explain technical concepts to customers and colleagues. Strong attention to detail and problem-solving skills. Excellent teamwork and collaboration abilities. Familiarity with Linux operating system. Experience with Radio Access Network (RAN) technologies (preferred). Experience in conducting Drive Testing (preferred). Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection. We have strong values and are always looking for like-minded individuals to join us in the path to change the shape of our industry. United: One Company; One team; One Unified Vision Passionate: Big thinkers with audacious ideas and solutions Honorable: Integrity, respect and commitment is in our DNA. Fearless: Courageous, bold, determined and challengers of the ‘norm’. PLEASE NOTE: Mavenir will only communicate with you about your application through an or email address. Further, our site (including recruiting information) is only available at the “mavenir.com” and myworkdayjobs.com domains. Criminals may attempt to impersonate Mavenir or recruiting companies online. Please remember that Mavenir will never request that you wire funds or otherwise send money to us or any third party as part of your employment application. Please use caution and care when sending information online, and do not send us any sensitive personal information, such as Social Security numbers, through the Internet. If you have any question about your application or a communication from us, please do not hesitate to reach out to us at +1-469-916-4393 or email