Job Description
Job Overview:
We are seeking a dynamic and experienced On-Site Executive to join our team. The successful candidate will be responsible for the initial setup of operations, hiring and training of cleaners, and sourcing inventories. The On-Site Executive will ensure a 100% success rate in turnover cleaning for holiday homes in Dubai, maintaining our high standards of service.
Key Responsibilities:
- Operations Setup:
- Oversee the initial setup of cleaning operations, ensuring all systems and processes are in place.
- Develop and implement standard operating procedures (SOPs) for cleaning services.
- Coordinate with relevant departments to ensure seamless integration of operations.
- Hiring and Training:
- Recruit, interview, and hire cleaning staff to meet the company's needs.
- Conduct comprehensive training programs for new hires, focusing on cleaning techniques, customer service, and company standards.
- Monitor and evaluate the performance of cleaning staff, providing ongoing training and support as needed.
- Inventory Management:
- Source and procure high-quality cleaning supplies and equipment.
- Maintain an organized inventory system, ensuring adequate stock levels are maintained.
- Monitor usage and reorder supplies in a timely manner to avoid shortages.
- Quality Control:
- Conduct regular inspections of holiday homes to ensure cleaning standards are met.
- Address any issues or complaints promptly and effectively.
- Implement continuous improvement strategies to enhance service quality.
- Client Relations:
- Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
- Build and maintain strong relationships with property owners and managers.
- Handle client inquiries and feedback professionally and promptly.
Key Performance Indicators (KPIs):
- Achieve a 100% success rate in turnover cleaning for holiday homes.
- Maintain high client satisfaction ratings.
- Ensure all cleaning staff are fully trained and compliant with company standards.
- Efficiently manage inventory to prevent shortages and reduce waste.
- Successfully handle client complaints and resolve issues within 24 hours.
Qualifications:
- Proven experience in a supervisory role within the cleaning or hospitality industry.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Proficiency in inventory management.
- Exceptional communication and customer service skills.
- Ability to work independently and make sound decisions under pressure.
- Knowledge of cleaning products, techniques, and equipment.
Preferred Qualifications:
- Experience in turnover cleaning for holiday homes or short-term rentals.
- Familiarity with the Dubai market and regulatory requirements.
- Multilingual abilities.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to Please include "On-Site Executive Application" in the subject line.
[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From AED4,500.00 per month
Application Deadline: 30/05/2024
