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Job Information

Job Title: FEMALE ONLY - Call Center and Customer Support

Department Name: Marketing and Customer Support

Job Summary

Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Primary Duties & Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company's customer management policies.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Perform and other relative tasks might be requested by his line manager.

Communication Channel

Internal Communication

• Management and Staff.

External Communication

• Client.

Education

High School and above

Requirements

• Great active listening skills.
• A patient and empathetic attitude.
• Comfortable working in fast-paced environments.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Excellent verbal and written communication skills – Arabic and English.
• In-depth knowledge of a company's products and/or services.

Competencies

Adaptability / Dependability

Attendance / Punctuality

Communication

Company Assets / Equipment Care

Conduct & Ethics

Follow Company Policy & Procedures (related to Plants, QHSE, HR & IT)

Job Knowledge / Trade, Techinical or Professional Skills

Productivity

Team Work / Collaboration

Work Under Pressure

If you're ready to elevate your career, make a real impact, and join a supportive and uplifting community, we want to hear from you!

Send us your CV at or WhatsApp at +966 53 481 8744

Please attach your fitness photo along with your CV.

Note: Interviews will be conducted in English.

Job Type: Full-time

Pay: ﷼4,000.00 - ﷼8,000.00 per month

Experience:

• Call Center, Customer Support, Front Desk Receptionist: 1 year (Required)