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Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como's turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an organized, analytical, and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services.

Responsibilities :

• Respond to customer queries promptly and effectively
• Identify customer needs and help them use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with clients and team members
• Inform customers about new features and functionalities
• up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements :

• BS degree in Information Technology, Computer Science or equivalent
• Experience as a Support Specialist or similar CS role
• Knowledge of operating systems, web services, and API
• Proven support experience in software as a service (SaaS) and other cloud applications
• Ability to troubleshoot complex software issues.
• Excellent problem-solving skills and multi-tasking abilities

• Detail-oriented, analytical, and creative thinker
• Demonstrated ability to increase customer satisfaction
• Proficiency in English, with strong written and verbal communications skills
• Ability to work with cutting-edge technology and assimilate information rapidly

The teams provide technical support coverage for our clients in different regions worldwide, therefore, the timings are 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you'll have access to an excellent benefits package, including :

• A positive, productive, and energetic work environment!
• 25 days annual holiday
• Global career progression opportunities
• Office with an amazing views on JLT park and lake and Dubai Marina
• Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact Job ID R0052038