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Job Description

  • Client Relationship Management: Build and maintain strong relationships with clients.
  • Policy Administration: Assist clients with policy inquiries, renewals, and changes.
  • Claims Assistance: Guide clients through the claims process and ensure timely resolution.
  • Product Knowledge: Stay updated on insurance products and services to provide accurate information.
  • Problem Resolution: Address and resolve client issues and complaints promptly.
  • Documentation: Maintain accurate records of client interactions and transactions.
  • Cross-Department Collaboration: Work with sales, underwriting, and claims departments to ensure client satisfaction.