Job Description
In line with the UAE Government’s strategy in empowering and developing nationals,
Emirates NBD Group is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.
Organization Units Purpose:
- The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
- The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.
Job Purpose:
- Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.
- Performing outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.
Job Responsibilities:
- Handle calls in a professional manner and address customer inquiries related to banking products and services.
- Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
- Identify proactively opportunities to improve performance and create actionable plans that drive results
- Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.
- Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
- Follow up with customer calls where necessary.
- Adherence to standard work procedures while handling customer calls.
- Comply to information security and data privacy policies.
- Make fresh outbound calls to generate new sale leads.
- Establish credibility by providing transparent information and addressing concerns honestly.
- Follow-up on initial contacts as required to close the sale.
- Focus on day-to-day operations and ensure that targets are being met by the end of each month.
