Call Center Agent (Bilingual)
Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements:
1-2 yrs prior experience in a customer service role-
Good communication skills in Arabic and English
Good computer skills
Education Bachelor’s Degree / diploma.
Interested candidates please send your CV to with the subject 'Call Center Agent'
Job Type: Full-time
Pay: KD250.000 - KD280.000 per month