Key Responsibilities :
Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.
Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.
Collaborate with different departments in Cigna to come up with best solution to client s issues or suggestions.
Maintain appropriate and accurate records of broker interactions, discussions, broker-visits
Qualification :
min 1 - 2 years experience working within Quality Management / Validation
Ideally Insurance industry
Bachelor Degree in Business / Healthcare or similar
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.