Fully handle incoming calls to clear off any calls waiting
Ensure all calls are handled, and getting back on line while following up when there is a call waiting (reducing the waiting time)
Maximize New Customer Sales
Excellent call quality and ensuring all aspects covered (etiquette, information, tone and following process) as per the assessment form
Maximize the efficiency through outbound projects, follow ups and surveys
Ensure calls handled within the agreed threshold
Customer Retention: Retaining customers by convincing them about the high product quality and excellent services that we offer
Follow the workplace safety and health instructions and procedures
Report any injury, illness, unsafe acts or conditions immediately