· Daily Metrics Monitoring and Performance Tracking and RCA
· Support the operations by providing visibility and insights by setting up process adherence checks and publishing various dashboards.
· Responsible to maintain and update various trackers
· Responsible to perform RCA of all the KPI breaches and develop solutions
· Planning, forecasting, and operation control through process monitoring
· Gather data and analyze data to arrive at actionable insights
· Track and drive for continuous improvement across all defined Goals/KPI/metrics.
· Vendor/Contract Management
· Incentive Management
· Monthly Budget MIS Provisioning
· S2P2P Management
· Payment Management
· All Admin/HR/Facility/Security related
· Financial Benchmark and Cost Database
· Vendor Management – Registration / Renewal / Any admin changes
· SPOC for Legal, Finance, Payment, Facilities, Admin Team.
Competencies - Behaviors, Attitude, Knowledge and Skill desired for the role:
· Comprehension & Analytical Skills.
· Proficiency in English communication both verbal and written.
· Problem-solving, data-driven decision-making
· Stakeholder management
· Challenging Status Quo