Key Responsibility Areas:
· Managing and coordinating daily operational activities to ensure smooth business operations.
· Monitoring business goals and implementing measures to improve operational & business efficiency.
· Developing and implementing standard operating procedures to optimise workflows and enhance productivity.
· Identifying bottlenecks and areas for process improvement and implementing strategies to address them.
· Collaborating with cross-functional teams to align operational goals and drive effective coordination.
· Overseeing resource allocation including recruiting.
· Good Excel Skills
Key Performance Indicators:
· Cost effective method of transporting materials
· On time performance – 98%
· Timely preparation of monthly reports as specified from time to time.
· Number of delays in taking action on customer complaints
Competencies:
· Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Thorough knowledge of product and complimentary products
· Ability to talk to others to convey information effectively.
· Ability to persuade others to change their mind or behavior.
· Email Communication
· Strong Communication skills