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Urgent Hiring!!

Job Summary:

We are seeking a friendly and professional Guest Relations/Receptionist to join our team. In this role, you will be the first point of contact for our guests, providing a warm welcome, handling check-ins and check-outs, and ensuring a positive experience throughout their stay or visit. The ideal candidate has excellent communication skills, a proactive approach to guest satisfaction, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Guest Reception:
• Greet guests with a welcoming demeanor as they arrive and depart from the premises.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Provide information about hotel/venue facilities, services, and local attractions.
• Customer Service:
• Handle guest inquiries and requests promptly and courteously.
• Resolve guest complaints and concerns effectively, escalating issues to management when necessary.
• Anticipate guests' needs and provide personalized service to enhance their experience.
• Reservations and Bookings:
• Manage room reservations and update booking information as needed.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest occupancy.
• Communication and Coordination:
• Answer phone calls, emails, and in-person inquiries professionally and promptly.
• Maintain communication with other departments to coordinate guest services and resolve issues.
• Administrative Support:
• Maintain accurate guest records and information in the booking system.
• Process payments, invoices, and receipts accurately.
• Safety and Security:
• Monitor the premises for security concerns and ensure guest safety.
• Follow security procedures and protocols to protect guests, staff, and property.

Required Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• 2+ years experience in a customer service or guest relations role, preferably in a hotel or hospitality environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a friendly and professional demeanor.
• Proficiency in using computer systems and office software (MS Office, booking systems).
• Ability to handle multiple tasks and prioritize responsibilities effectively.
• Strong problem-solving skills and ability to remain calm under pressure.
• Flexibility to work shifts including evenings, weekends, and holidays as needed.
• Arabic speaker preferred

Work Location - Bahrain

Interested candidates drop your resumes to Type: Full-time