Job Description
• Manage Projects both in-house as well as with partners
• Evaluate & manage all IT requests/ tasks
• Assign tasks to concerned team members & monitor progress
• Prepare yearly IT Budget & manage the budget throughout the year
• Manage all IT support, contract, & license renewals
• Prepare/ review RFPs as and when required.
• Prepare presentations & reports as and when required
• Co-ordinate with the procurement, IT team & supplier for all the procurement process
• Prepare the team and attend IT audits
• Follow through to release the payments after ensuring the completion with required documentation
• Align with the IT Director on all approvals, signatures, processes, requests & changes
• Provide Support for all IOS devices
• Point of contact for Etisalat & manage all process, requests & documents related to Etisalat
• Applications managed (Admin Level) – MS Team, Manage Engine, Zoom, Etisalat Message Manager, ANPR system, Access Control System, SCCI Website CMS, Employee ID Card Application, Adobe Cloud
• End User Support Apps – Oracle HRSM, Active Directory, Email issues, PC issues & VPN issues
• Any other activities as requested by the management