Job Summary:
The Operations Manager will oversee the daily operations of a Fruits/Acai Shop, ensuring effective leadership, high-quality customer service, and compliance with health and safety regulations. Key responsibilities include leading a team of 20 employees, managing supplier relationships, optimizing purchasing activities, and maintaining quality control. The role requires strong leadership, organizational, and problem-solving skills, with a focus on continuous improvement and operational efficiency. The position is based in UAE, Sharjah and to oversee Dubai branch, and involves working full-time, six days a week.
Key Responsibilities:
1. Leadership: Provide effective leadership and guidance to a team of 20 employees, including training, scheduling, and performance management.
Act as the first point of contact for employee concerns and issues, ensuring timely resolution and maintaining a positive work environment, and take care of the employee activities.
2. Supplier Management: Develop and maintain relationships with suppliers to ensure timely delivery of high-quality products at competitive prices, continuously research and identify new suppliers as per the work required.
3. Purchasing Management:Manage purchasing activities to ensure the timely acquisition of high-quality products and supplies. This includes researching new products and suppliers to enhance the product range and reduce costs.
4. Operational Efficiency:Implement and improve processes and procedures to optimize efficiency and productivity in all areas of operation. Distribution products (Acai &peanut butter).
5. Customer Service: Ensure that all customers receive exceptional service and address any issues or concerns in a timely and professional manner.
6. Quality Control: Maintain high standards of quality for all products and services, including freshness, cleanliness, and presentation.
7. Health and Safety: Ensure compliance with health and safety regulations and maintain a safe and clean working environment for employees and customers.
8. Reporting: Prepare regular reports on key performance metrics, financial results, and operational challenges and opportunities.
9. Continuous Improvement:Identify areas for improvement and implement initiatives to enhance overall performance and profitability.
Benefits:
1. Visa Sponsorship & Medical Insurance.
2. Annual Leave: 30 days of annual paid leave per year.
3. End-of-service gratuity: as per UAE labor law.
4. Other leaves: as per UAE Law.
5. Performance Bonuses:Annual performance-based bonuses
6. Transportation allowance: Monthly petrol allowance.
7. Professional Development: Opportunities for training and development programs to enhance skills and career growth.
8. Air Ticket: Annual Air Ticket to home county (after completing 2 years)
9. Employee Discounts:Discounts on company products and services.
Why choose us:
1. Company Culture: We have a collaborative atmosphere and a strong sense of community.
2. Career Growth Opportunities: As our company grows, so do your opportunities for professional development and career advancement. We believe in growing together.
3. Competitive Benefits:We offer health insurance and a performance-based yearly bonus plan and big achievements bonuses.
4. Innovative Projects: We have branches in Sharjah and Dubai, with plans to expand across all emirates. Our projects have high potential, and we compete strongly in the market with our unique products. Our creative and innovative team drives these efforts.
5. Impact and Purpose:Our work makes a positive impact through our unique products and services. We are committed to sustainability, community involvement, and charitable initiatives. Our high-value product is loved by many, and we aim to provide a great experience for acai lovers with excellent taste and design