Job Description
Company: SS Lootah Trading Company
Overview:As the Showroom Manager at SS Lootah Trading Company, you will be responsible for overseeing the daily operations and performance of our retail showroom specializing in high-quality building materials. You will lead a team dedicated to delivering exceptional customer service and achieving sales targets in a dynamic and competitive market.
Key Responsibilities:
- Sales and Customer Service:Drive sales through effective leadership, motivation, and training of showroom staff.
Ensure high standards of customer service are maintained at all times.
Actively engage with customers to provide product information, recommendations, and solutions.
Handle escalated customer queries and complaints promptly and professionally.
- Inventory and Merchandising:Manage inventory levels to ensure adequate stock and efficient logistics.
Implement merchandising strategies to maximize visibility and attractiveness of products.
Monitor product trends and customer preferences to optimize product offerings.
- Team Leadership and Development:Recruit, train, and supervise showroom staff, ensuring they are knowledgeable and motivated.
Set performance targets for the team and monitor individual and overall performance.
Conduct regular meetings and provide coaching and feedback to foster a high-performance culture.
- Operational Efficiency:Oversee daily operations, including opening and closing procedures, cash handling, and security.
Ensure compliance with company policies and procedures.
Maintain showroom cleanliness, organization, and visual standards.
- Sales Analysis and Reporting:Analyze sales trends, customer demographics, and competitor activities to identify opportunities for growth.
Prepare sales reports and forecasts for management review.
Implement strategies to meet or exceed sales targets and KPIs.
Qualifications:
- Proven experience in a retail management role, preferably in the building materials or related industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to analyze sales data and draw meaningful conclusions.
- Knowledge of building materials, sanitary ware, and related products is advantageous.
- Bachelor’s degree in Business Administration or a related field (preferred).
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits as per company policy.
- Opportunities for career advancement within a growing organization.
