Job Description
Description We are seeking a highly skilled and experienced Customer Support Agent to join our team at sigmarket company. The ideal candidate will have a minimum of 4 years of experience in a similar position, with excellent communication and problem-solving skills.
Key Responsibilities: Customer Assistance:
- Provide prompt and professional customer support via phone, email, and chat.
- Address and resolve customer inquiries, complaints, and issues efficiently.
Issue Resolution:
- Troubleshoot and resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
Customer Relations:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customers through open and interactive communication.
Documentation:
- Keep accurate records of customer interactions, process customer accounts, and file documents.
- Prepare and provide customer activity reports to management.
Feedback Collection:
- Gather customer feedback and share insights with the product and service teams to improve overall customer satisfaction.
- Participate in team meetings and provide valuable customer insights and suggestions.
Interested candidates are invited to send their CVs to Please include “Customer Support Agent Application” in the subject line of your email.
Desired Skills & Experience - Minimum of 4 years of experience in a similar Customer Support Agent role.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in customer support software and CRM systems.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to multitask.
- Professional appearance and demeanor.
