The Quality Coordinator in the IT training sector will be responsible for ensuring that all quality assurance policies and procedures are conducted effectively. The candidate will interpret, evaluate, and implement quality assurance standards and procedures, ensuring compliance with the Ministry of Labour (MOL) submission of applications. The role involves reviewing the implementation and efficiency of quality and inspection systems, documenting internal audits, investigating customer complaints, collecting and analyzing statistical quality data, and developing corrective and preventive actions.
Key Responsibilities:
- Quality Assurance Procedures: Conduct and oversee quality assurance policies and procedures to ensure compliance with industry standards and regulations.
- Standards Implementation: Interpret, evaluate, and implement quality assurance standards and procedures to maintain high-quality training delivery.
- MOL Submissions: Understand and manage the MOL submission process for applications.
- System Efficiency: Review the implementation and efficiency of quality and inspection systems to ensure they meet organizational standards.
- Documentation: Document internal audits and other quality assurance activities meticulously.
- Issue Investigation: Investigate customer complaints and non-conformance issues, identifying root causes and implementing solutions.
- Data Collection: Collect and compile statistical quality data for analysis.
- Data Analysis: Analyze data to identify areas for improvement within the quality system.
- Corrective Actions: Develop, recommend, and monitor corrective and preventive actions to address quality issues.
- Reporting: Prepare comprehensive reports to communicate the outcomes of quality assurance activities.
- Training Needs: Identify training needs and organize training interventions to ensure adherence to quality standards.
- Audit Coordination: Coordinate and support on-site audits conducted by external providers, ensuring smooth processes and compliance.
- Audit Evaluation: Evaluate audit findings and implement appropriate corrective actions based on the results.
- Risk Management: Monitor and manage risk management activities to mitigate potential issues.
- Document Management: Oversee and manage the document management systems, ensuring all documentation is up-to-date and accurate.
Requirements:
- Education: Minimum of a bachelor’s degree.
- Skills: Excellent communication and presentation skills.
- Experience: Prior experience in training quality assurance and familiarity with MOL submissions is a plus.
***Kindly share your CV with Type: Full-time
