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Job Description

  • Provide excellent customer service by responding to inquiries and resolving customer issues in a timely and professional manner.
  • Document customer interactions and maintain accurate and detailed customer records.
  • Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
  • Handle customer complaints and escalations with empathy and professionalism.
  • Meet or exceed set performance goals and metrics to ensure customer satisfaction and contribute to the success of the customer service team.