Client Management
Manages the relationship with assigned corporate portfolio of Cigna Insurance Middle East & Africa clients. Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement. Reporting, developing and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing in order to achieve business retention and profitability targets.
RESPONSIBILITIES
Client Management
Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support
Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna’s profitability
Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base
Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships
Liaise with Legal Services/Marketing to produce high quality client literature
Take ownership of Personal Development to improve knowledge, experience and skills of self and sales support
Feedback on client and market information to other teams in the business
Support development of Cigna’s product proposition
Re-install schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered
Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management.
EXPERIENCE /SKILLS:
Minimum of 4 years of experience in a health insurance management environment
Fluent in Arabic and English, French also preferred
Excellent communication skills, written and verbal
Experience of top and mid-market insurers/policies in the Middle East preferred
Ability to communicate complex concepts clearly and concisely
Confident public speaker/presenter
Demonstrated ability to drive results required
Self-directed and capable of managing a portfolio of clients and projects
Maintains a positive working relationship with teammates, peers as well as external clients and brokers
Demonstrated ability to influence and negotiate
Passion for Health and Wellbeing and Customer Centricity. Previous experience with Health and Wellbeing is not a requirement but is seen as a plus.
Ability to deal with diverse cultures and have influential selling and positioning skills.
Detail-oriented and able to work independently to manage multiple simultaneous projects.
QUALIFICATIONS:
Bachelor’s degree preferred
Marketing or Business degree preferred
Working knowledge of Agile Project Management, certification preferred
Excellent verbal and written communication skills as well as listening and conflict resolution skills
Ability to define and resolve complex claims, resolve multiple problems throughout the day and be able to recommend a resolution for each problem
Highly organized, able to multi-task and handle high priority issues while working independently
Technology savvy. Advanced user of Microsoft Office applications.
Regional travel might be required.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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