Job Description
Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is looking for specialized receptionists and customer service representatives to join our team. With 11 branches in Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits to our employees.
About Us:
Responsibilities:
- Customer Reception: Welcoming visitors and clients with a warm smile and guiding them to the necessary areas within the facility.
- Information Provision: Providing essential information about the products or services offered and answering any inquiries they may have.
- Telephone Call Management: Directing incoming calls to the appropriate departments within the facility and answering basic queries over the phone.
- Complaint Handling: Addressing complaints professionally, aiming to resolve them as quickly as possible or directing them to the relevant person.
- Schedule Organization: Organizing the schedule for pre-arranged appointments and ensuring there are no overlaps.
- Problem Solving: Striving to resolve any issues clients may face, whether related to the services or products offered.
- Additional Assistance: Providing extra help to clients, such as directing them to different areas within the facility or advising on product choices.
- Maintaining a Positive Work Environment: Contributing to a positive work environment through courteous and professional interactions with clients and colleagues.
