Body and Paint Team Leader is responsible for overseeing and leading the body and paint department to ensure the efficient and high-quality repair and refinishing of vehicles. This role requires a combination of technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
Team Leadership: Oversee and lead a team of body and paint technicians, including painters, dent repair specialists, and bodywork experts. Provide guidance, training, and mentorship to team members to ensure they perform their duties effectively. Foster a positive and collaborative work environment, promoting teamwork and high morale.
Quality Control: Ensure that all repair and paint work meets or exceeds industry standards and manufacturer specifications. Implement quality control processes to minimize rework and ensure customer satisfaction. Conduct regular inspections of completed work to maintain consistent quality.
Workflow Management: Schedule and prioritize repair and paint jobs, taking into account customer demands and deadlines. Coordinate with the service advisor and parts department to ensure timely availability of necessary materials and parts. Monitor workflow to minimize downtime and maximize efficiency.
Customer Service: Interact with customers to explain repair procedures, provide estimates, and address concerns or questions. Resolve customer issues and complaints promptly and professionally. Strive to exceed customer expectations in terms of service quality and timeliness.
Safety and Compliance: Ensure that the body and paint department complies with all safety regulations and environmental standards. Implement safety protocols and provide training to maintain a safe working environment. Maintain accurate records related to safety and environmental compliance.
Cost Control: Monitor expenses, control costs, and maximize department profitability. Manage inventory of paint, materials, and equipment efficiently. Identify opportunities for cost savings and process improvements.