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Job Description

  • Actively contact customers to collect outstanding debts and negotiate payment plans.
  • Monitor customer accounts and follow up on overdue payments.
  • Investigate and resolve payment discrepancies or disputes.
  • Prepare and maintain accurate records of collection efforts and customer communications.
  • Provide regular reports on collection activities and progress to management.
  • Collaborate with internal departments to resolve customer issues and improve collection processes.
  • Stay updated on industry regulations and compliance requirements related to debt collection.
  • Maintain a professional and respectful approach when dealing with customers.
  • Recommend and implement strategies to minimize bad debt and improve overall collection results.
  • Provide excellent customer service and build positive relationships with customers to facilitate timely payments.