Essential Duties and Responsibilities 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications 3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. 4. Complete and pass required customer service certifications. 5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. 6. Assist with customer feedback tracking and driving to customer satisfaction. 7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles. 8. Understand. Create. Simplify. 9. Other duties as assigned (may include office administration and other support duties dependent on region/department). Required Qualifications Minimum 1 year of customer service experience Associate's degree or related business experience Strong computer skills Ability to learn concepts and technical details of products Strong writing, proofreading, documentation, and communication skills Ability to learn new skills and assume new responsibilities Ability to work cooperatively in a team environment Background check results satisfactory to SEL Negative drug test result(s) Ability to write and speak English coherently Preferred Qualifications ERP or CRM tools experience Experience in technical sales environment Bilingual Bachelor's degree Location Saudi Arabia - Khobar Why SEL? Competitive pay. Superior benefits. Inspiring work. We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career. Top tier medical, prescription, dental, vision, life, and disability insurance. Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance Yearly flight tickets to home country for expat employees and their family members based on their eligibility Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP). Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide Additional compensation for working on customer sites in the field based on eligibility Pay Range Data We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.