Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
Minimum 1 year of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Strong writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently
Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree
Location
Saudi Arabia - Khobar
Why SEL?
Competitive pay. Superior benefits. Inspiring work.
We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.
Top tier medical, prescription, dental, vision, life, and disability insurance.
Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance
Yearly flight tickets to home country for expat employees and their family members based on their eligibility
Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).
Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership
International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide
Additional compensation for working on customer sites in the field based on eligibility
Pay Range Data
We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills
Communication with Applicants
We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at
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SEL is an Equal Opportunity Employer: Vets/Disabled.
