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Making outbound calls to potential customers and explaining the product or service being offered.
Answering incoming calls and addressing customer inquiries or concerns.
Maintaining a database of customer information and updating it regularly.
Following up with customers to ensure satisfaction with the product or service.
Collaborating with sales and marketing teams to generate leads and achieve sales targets.
Providing administrative support such as data entry, filing, and preparing reports.
Resolving customer complaints or escalating issues to the appropriate department.
Conducting market research to identify potential customers and competitors.
Keeping up-to-date with product knowledge and industry trends.
Meeting daily, weekly, and monthly call targets to achieve performance goals.

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