We are now in requirement of a Subsidiary Administrator to oversee efficient fulfilment of customer orders and shipments. Based in Dubai, this is an exciting and varied role which will require a variety of skills and competencies as the business continues to develop and expand. The successful applicant will be able to demonstrate positive customer service, have good communication and organizational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.
Reactive and proactive order processing of customer quotes and orders
Coordinate and oversee all office activities including Day to day Office management, Creating processes, improving office services, and implementing communication procedures
Managing office supplies stock and placing orders, Manage inventory of office supplies, ensuring availability of necessary materials.
Managing communication between sales, manufacturing and internal departments regarding Regrading customer Services and aftersales service
Serve as a key point of contact for customers, Distributers , Resellers , and staff. Arrangement of customer events in house /external
Proficient use of an ERP system
Assessing inbound enquiries for quotation and export control screening
Local stock Management and Arrangement and scheduling of shipments and deliveries across the GCC region
Maintain a company calendar , schedule appointments , Scheduling of customer installation and sales visits
Liaison with the UK business to ensure product availability to fulfil customer orders
Development and documentation of business and quality management procedures
Making travel and accommodation arrangements
Preparing regular financial and administrative reports, support onboarding, and training of new employees
Ensure proficient product and job knowledge of what is required in your role; seek training when required
Adhere to all relevant company procedures Ensure compliance with company policies and procedures
Handle sensitive and confidential information with utmost discretion
Process all order and quotation requests
Record customer complaints per the CCAR procedure and returns per the GRA procedure
Review backorders and forecasts
Liaise with sales, manufacturing and internal departments
Ability to work without close supervision
Excellent planning and communication skills. Completes tasks on time and can properly prioritize work
Proficiency in the use of all Microsoft products, including Word and Excel
Qualified to degree level or equivalent in a technical or commercial discipline
Fluent spoken and written English language skills. Competent Arabic skills desired
Organized, self-motivated, good written and verbal communication skills
Ability to remain calm and confident in high pressure customer related environments operating to deadlines
Excellent teamwork and collaboration skills, and contributes to a collaborative office culture, as well as being able to work independently
Motivated to understand and learn a wide variety of business processes
