-Make outbound calls or send messages to clients based on distribution and build up solid relationships.
• Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
• Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
• Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
• Handle occasional tasks assigned by supervisors.