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The Customer Success Partner (CSP) – SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through SAP Signavio and to ensure that the customers deploy and use of all their entitled subscription software. The CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.

Role Description:

• Manage the overall customer relationship in close alignment with sales.
• Accountable for customer’s overall success, including renewals, adoption of SAP Signavio’s solutions, customer health, and satisfaction.
• Develop a joint success plan based on customer’s business goals.
• Maintain strategic alignment with customer and drive goal achievement.
• Conduct periodic customer reviews.
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
• Identify upsell opportunities.
• Act as an interface between product management and the customer to drive product development
• Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio’s Product team.
• Collaborate with Professional Services for customer enablement and deployments.
• Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

Experience:

• 5+ Years’ experience in business process management or process consulting
• Prior experience in Customer Success Management, Technical Account Management.
• Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
• Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
• Deep understanding of Saas Business Process Management technology or closely related.
• Demonstrated ability to manage priorities in complex problem-solving scenarios.
• Fluent in English. Arabic would be a plus.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391766 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.