Managing the e-commerce team, you will provide leadership and guidance to ensure efficient order fulfillment, inventory management, and customer service, striving for operational excellence and customer satisfaction.
You will regularly evaluate key performance indicators (KPIs) and generate comprehensive reports to offer valuable insights into sales trends, customer behavior, and website performance, thereby facilitating data-driven recommendations for improvements and growth strategies.
Develop and implement ecommerce strategies to drive sales and increase customer engagement.
Manage and optimize the ecommerce website, ensuring a smooth user experience and high conversion rates.
Collaborate with cross-functional teams to develop and execute marketing campaigns to drive traffic to the website.
Analyze website and customer data to identify trends and opportunities for improvement.
Stay up-to-date with industry trends and best practices in ecommerce to drive innovation and stay ahead of competitors.
Manage inventory and product assortment to ensure availability and meet customer demand.
Monitor and report on website performance, including sales, traffic, and customer engagement metrics.
Manage relationships with external vendors and partners to ensure seamless integration and delivery of services.
Collaborate with customer service team to address customer inquiries and resolve issues.
Stay informed about changes in regulations and compliance requirements related to ecommerce.
