Job Description
Urgent Hiring for Contact Centre Agent in Dubai
- Salary :- 2500 to 2800 AED
- Language:- Arabic (Bilingual)
- Must have 1 year experience in Call centre or Customer Service Role.
- Preferred Real Estate Experience
JD:-
- Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
- Be a first point of contact to handle and resolve customer enquiries with accurate information.
- Evaluate problems of the customers and provide logical lasting solutions.
- Identify and escalate issues appropriately and ensure a timely response.
- Ensure best in class customer satisfaction (CSAT)
- Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
- Ensure escalations are followed up within specified timeline
- Minimum Diploma Degree /bachelor’s degree
• Minimum 1 years of Contact Centre experience in a Soft Skill driven environment
• Good English language skills required. (Arabic language skills preferred)
• Excellent communication skills both written (Email/Chat) and verbal (Voice)
What App - +971 565085623
