Job Description
Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.
At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.
PURPOSE: Ensure a seamless and exceptional experience for customers during the vehicle handover process, from finalizing paperwork to delivering thorough vehicle demonstrations.
Responsibilities:
- Welcome customers warmly when they arrive to collect their new vehicle, fostering a positive connection with the brand.
- Ensure vehicles are prepped and ready for handover as per the scheduled timeline.
- Conduct vehicle handovers in line with company policy, guiding customers through the features and functionalities of their new vehicle, providing in-depth demonstrations, and answering any questions to ensure they fully understand its operation.
- Prepare and have all necessary documentation ready at the time of handover.
- Address any issues by coordinating with the relevant department and informing sales staff of potential delays.
- Collect customer feedback on the handover process and report any issues to the appropriate manager.
- Work closely with the workshop to perform thorough pre-delivery inspections, ensuring vehicles meet quality standards and addressing any concerns proactively.
- Expedite customer deliveries to meet sales targets in both financial and volume aspects.
- Schedule handover dates once payment is received and all required documents are in order.
- Maintain a clean and tidy handover office.
- Perform additional duties as assigned by the Showroom Supervisor or Sales Manager.
