Job Title - Key Accounts Manager
Reporting to Head of Key Accounts
Role Purpose
This role is responsible for retaining and growing current customer revenue streams by nurturing
customer relationships and inter-dependencies. The Key Accounts Manager will ensure that
trust is built with allocated key customers to generate KEEP and GROW potential (upselling and
cross-selling) across all service lines. Works closely with Head of Key Accounts to safeguard
customer satisfaction and timely and effective problem resolution. This role requires a
proactive relationship manager, able to build customer trust and understanding to optimise
account management and sales potential.
Key Responsibilities
• Adhere to the sales and commercial policies and procedures.
• Track market trends through active use of social media and customer intelligence. Use
this understanding to drive customer loyalty and account growth across the UAE.
• Research clients via LinkedIn, newsfeeds and CRM to identify and pursue account
opportunities (cross-sell or upsell), including tenders.
• Create customer mapping (Key Account Management plans) and a ‘retain and grow’
strategy for each account.
• Build and maintain a strong personal pipeline and coordinate the targeting strategy
necessary to maintain your pipeline health.
• Plan account management activities (customer facing and online) to maximise
productivity and account growth potential.
• Achieve high conversion rates (>30%) against opportunities for growth – ensuring that
profit targets are applied in accordance with policy.
• Proactively track contract status and apply pre-emptive measures to ensure that
accounts are retained.
• Meet or exceed your KEEP and GROW targets. Meet monthly performance targets
(financial and MSCs) – as agreed with the Head of Key Accounts.
• Support the compilation and submission of KAM team reports as directed.
Requirements
• English fluency
• Accomplished computer skills
• Microsoft Office expertise
• UAE Driving license
• (Must have own car/transport)