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Customer Engagement:

• Greet and welcome customers as they enter the store, providing a warm and inviting atmosphere.
• Help and provide product information to customers, helping them make informed purchasing decisions.
• Address customer inquiries, concerns, and requests promptly, ensuring their needs are met effectively.

Product Knowledge:

• Develop a comprehensive understanding of our furniture product range, features, benefits, and pricing.
• Provide accurate and detailed information to customers, guiding them through various options based on their preferences and requirements.

Problem Resolution:

• Handle customer complaints or concerns professionally and escalate complex issues to the appropriate higher-ups when necessary.
• Offer solutions and alternatives to resolve problems, aiming to exceed customer expectations.
• Handle return, refund, and exchange of the purchased items

Team Collaboration:

• Collaborate with fellow associates and team members to create a positive and cohesive work environment.
• Share insights and feedback from customer interactions to contribute to the improvement of customer service processes.

Store Operations:

• Support in-store events, promotions, and sales initiatives to drive foot traffic and boost revenue.