Job Description
The HR Policy and Procedure Specialist/Writer is responsible for producing effective written communication on policies, procedures, and guidelines. You will be working with our subject matter experts (SMEs) and other internal stakeholders to analyse, recommend, author, and deliver high-quality documentation such as procedures, manuals, job aids, and forms to help ensure a consistent end-user experience for all employees.
- Analyze business processes to determine documentation requirements.
- Gather information through research, SME interviews, source documents, and review of existing documentation.
- Write various types of documentation, such as operational procedures, manuals, job aids, forms, and reference guides.
- Manage regular reviews with SMEs to maintain accuracy and completeness of documents.
- Create documents that comply with company standards on language, writing style, structure, and format.
- Produce documentation for electronic or hard copy publication.
- Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
- Perform regular assessments on the effectiveness of the documents produced.
- Update, edit, and improve existing documents based on current best writing standards, quality, and style guidelines. Convert the materials into the current templates when necessary.
- Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.
- Interface with internal clients to gain insights on how information is consumed by the audience, and then determine efficient ways to present and deliver such information.
